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Legal

Cookie Policy

Last updated: 24 June 2026

Introduction

This Cookie Policy explains how Pinnacle Software Labs ("we," "us," "our") uses cookies and similar tracking technologies when you visit pinnaclesoftwarelabs.com. It should be read alongside our Privacy Policy.

We comply with the EU ePrivacy Directive (2002/58/EC as amended by Directive 2009/136/EC) as implemented in Italian law (Legislative Decree 69/2012 amending the Italian Electronic Communications Code), and with the EU General Data Protection Regulation (GDPR). Under Italian implementation of the ePrivacy Directive, non-essential cookies require your prior explicit consent before placement.

When you first visit our site, a cookie consent banner allows you to accept all cookies, accept necessary cookies only, or manage your preferences by category. You can change your preferences at any time — see Section 3 below.

1. What are cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work correctly, remember your preferences, and provide information about how the site is being used.

Similar technologies — such as local storage and session storage — may serve comparable purposes. Where this policy refers to "cookies," it encompasses these comparable technologies.

2. Cookies we use

Strictly necessary cookies

These cookies are essential for the website to function and provide the security features required to protect you. They cannot be disabled — the legal basis for their use is our legitimate interest in ensuring site security and the necessity of maintaining your session and consent state. They do not store any personally identifiable information.

Cookie Purpose Expiry
PHPSESSID Session management — maintains your session state (e.g., CSRF token) for the duration of your visit Session
cc_cookie Stores your cookie consent preferences (set by vanilla-cookieconsent) so you are not asked again on every visit 6 months

Analytics cookies (consent required)

We use Google Analytics 4 (GA4) to understand how visitors use our website in aggregate — which pages are most visited, how visitors arrive, and which services generate interest. Analytics cookies are set only after you give explicit consent via our cookie banner. If you do not consent, no analytics data is collected.

IP addresses are anonymised before processing. We do not use analytics data to identify you personally.

Cookie Provider Purpose Expiry
_ga Google LLC Distinguishes unique visitors by assigning a randomly generated number. Used to calculate visitor, session, and campaign data for analytics 2 years
_ga_* Google LLC Persists session state across page requests for Google Analytics 4 2 years
_gid Google LLC Distinguishes unique visitors (24-hour window) 24 hours

Google Analytics processes data under EU Standard Contractual Clauses with IP anonymisation enabled. Google's privacy policy: policies.google.com/privacy. Google Analytics opt-out browser add-on: tools.google.com/dlpage/gaoptout.

3. How to manage your cookie preferences

Cookie consent banner

When you first visit our site, you are presented with a cookie consent banner. You can:

  • Accept all cookies (necessary + analytics)
  • Accept necessary cookies only
  • Customise your preferences by category

You can change your preferences at any time by clicking the link in the footer of any page. Under Italian and EU law, you may withdraw consent to non-essential cookies at any time; withdrawal takes effect from that point forward and does not affect processing that took place before withdrawal.

Browser settings

Most browsers allow you to refuse or delete cookies through their settings. Note that disabling strictly-necessary cookies may prevent some features of this site from working correctly. Guidance on browser cookie controls:

4. Third-party cookies

We do not permit third-party advertising, social media tracking, or retargeting cookies on this website. The only third-party cookies placed are Google Analytics cookies (listed in Section 2), and only with your consent.

5. Changes to this Cookie Policy

We may update this Cookie Policy to reflect changes in the cookies we use, our service providers, or applicable law (including any guidance issued by the the Italian Garante per la Protezione dei Dati Personali or the European Data Protection Board). We will update the "Last updated" date at the top. For material changes, we will reset the consent banner so you are informed and asked to reconsent.

Contact

Questions about our use of cookies or requests to exercise your rights under GDPR/Italian data protection law: